Terms and Conditions newtown — Platform User Rights and Responsibilities

1. Acceptance of Terms

These Terms and Conditions constitute a valid and binding agreement between you ("User") and newtown ("Platform", "We"). This document governs your access to and use of the website newtown.vu, the newtown mobile app, and all related services.

By creating an account, making a deposit, or using any game or service on the newtown platform, you automatically acknowledge that you have read, understood, and agreed to be bound by all provisions of these Terms and Conditions. This agreement also covers the Privacy Policy and Responsible Gaming Policy, which form part of the overall terms of this platform.

2. User Eligibility

To use the Newtown platform, you must meet all of the following eligibility criteria at all times:

• Age 18 years and above or have reached the age of majority as stipulated by the laws of your jurisdiction, whichever is higher.
• Possessing full legal capacity to enter into a valid and binding agreement.
• Not listed on the self-exclusion register of any recognised gambling programme.
• Not acting on behalf of any third party or business entity.
• Access to and use of the platform is strictly for personal entertainment purposes only, not for professional or commercial use.

Newtown reserves the right to conduct age and identity verification at any time. If you are found not to meet these eligibility requirements, your account will be suspended immediately and any balance held in the account will be frozen pending the completion of an investigation.

3. Account Registration

Each user is only permitted to have one (1) account only on the Newtown platform. Attempting to register more than one account, whether using the same or different details, constitutes a serious breach of these terms.

3.1 Accuracy of Information

When registering, you are required to provide truthful, accurate, current and complete information. This includes your full name, date of birth, email address, phone number and active bank details. newtown reserves the right to reject or suspend registration if the information provided is suspected to be false or inaccurate.

3.2 Identity Verification (KYC)

The Know Your Customer (KYC) process is mandatory for all newtown members before the first withdrawal is processed. Required documents include:

• A copy of a valid identity card (MyKad) or passport.
• Proof of current residential address dated within the last three months.
• Proof of ownership of the bank account used for transactions.

The KYC process is typically completed within 24 to 48 business hours. newtown reserves the right to request additional documents if deemed necessary for compliance purposes.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. newtown strongly recommends using a strong, unique password and never sharing your login details with anyone. All activities carried out under your account are considered your own actions unless promptly reported to us.

4. Deposit & Withdrawal

Newtown provides a variety of safe and convenient payment methods for users in Malaysia. All transactions are processed through channels protected by 256-bit SSL encryption.

4.1 Deposit

The minimum deposit is RM 30 per transaction. Accepted deposit methods include FPX, DuitNow, bank transfer, Touch 'n Go eWallet, and selected cryptocurrencies. All deposits are credited to your account automatically within a short time after confirmation by the payment system.

• Newtown does not charge any processing fees on deposits.
• Deposits made using unauthorized third-party methods will be rejected and returned.
• The bank account or digital wallet used must be registered under the same name as the newtown account holder.

4.2 Withdrawal

Withdrawals may be requested at any time subject to the following conditions:

• KYC verification has been successfully completed.
• All wagering requirements for active bonuses have been fully met.
• No ongoing account-related investigations.
• The minimum withdrawal amount is RM 50 per request.

Newtown processes withdrawals within a short period after approval. Crediting time to your bank account depends on the respective bank, but is typically completed within one to three business days.

5. Bonuses & Promotions

Newtown offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific wagering requirements that must be met before any winnings derived from them can be withdrawn.

5.1 Bonus Wagering Requirements

Each bonus has a different rollover requirement, which is clearly stated in the terms of the respective promotion. For example, a bonus with a 30x wagering requirement means you must place total bets amounting to 30 times the bonus value before a withdrawal is permitted.

• Wagering requirements must be met within the time period stipulated for each promotion.
• Not all games contribute equally to the wagering requirement calculation.
• Newtown reserves the right to cancel related bonuses and wins if wagering requirements are not met within the stipulated period.
• Only one welcome bonus is allowed per new user.

5.2 Bonus Abuse

Newtown has a sophisticated detection system to identify bonus abuse. Any attempt to exploit promotions through arbitrage betting, the use of multiple accounts or other unauthorised methods will result in the cancellation of all related bonuses and wins, and may potentially lead to account closure.

6. Betting Rules

All bets placed on the newtown platform are final once confirmed by the system. Users are responsible for ensuring all betting details are correct before confirming any bet.

• Newtown reserves the right to void any bets placed on events or markets with technical errors or incorrect odds settings.
• Casino game results generated by a certified Random Number Generator (RNG) are final and cannot be disputed.
• In the event of a dispute regarding game results, newtown's system records shall serve as the final reference.
• Bets placed during an unstable internet connection are at the user's own risk.

7. Prohibited Activities

Users are strictly prohibited from engaging in any of the following activities on the newtown platform:

• Fraud and Forgery: Providing false information, falsifying documents or deceiving newtown in any way.
• Money Laundering: Using the newtown platform to conceal or convert funds from illegal sources.
• Game Manipulation: Using automated software (bots), third-party tools, technical bug exploits or other methods to gain an unfair advantage.
• Bonus Abuse: Registering multiple accounts or using another person's identity to fraudulently obtain bonuses.
• Technical Disruptions: Any attempt to access newtown systems without authorisation, launch cyberattacks or disrupt platform operations.
• Collusion: Colluding with other players to manipulate game outcomes, particularly in poker or Live Casino games.

Violation of any provision in this section will result in immediate action, including account suspension or closure, forfeiture of all balances and wins, and potential reporting to the relevant authorities.

8. Account Closure

8.1 Closure by User

You may request the closure of your newtown account at any time by contacting our customer support team. Prior to closure, all outstanding wagering requirements must be fulfilled, and any eligible balance will be returned to you upon verification.

8.2 Closure by newtown

Newtown reserves the right to suspend or close a user account without prior notice under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Activities suspected of fraud or money laundering.
• The user failed to pass the KYC verification within the stipulated period.
• Requests from regulatory authorities or law enforcement agencies.
• User actions that may expose Newtown to legal or financial risk.

In cases of closure due to a violation, newtown reserves the right to withhold all account balances pending the completion of an investigation.

9. Liability Limits

The newtown platform is provided "as is" and "as available". While newtown makes every effort to ensure uninterrupted service, we do not guarantee that the platform will always be free from technical errors or service disruptions.

To the extent permitted by applicable law, newtown shall not be liable for:

• Any indirect, consequential or special losses arising from use of the platform.
• Service disruptions caused by factors beyond newtown's control, including internet infrastructure issues, power outages, or natural disasters.
• Losses arising from betting decisions made by the user.
• Unauthorized access to a user's account resulting from the user's own negligence in safeguarding their login credentials.

10. Amendments to Terms

Newtown reserves the right to amend, update or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this website.

We will endeavor to notify users of material changes via in-app notifications or their registered email. However, it remains the user's responsibility to review this page periodically to stay informed of the latest applicable terms.

Continued use of the newtown platform following any amendment constitutes full acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the newtown customer support team is ready to assist you. You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week through the newtown platform.
• Support Email: [email protected]
• Telegram: Through the official newtown channels listed on the platform's homepage.

Our team's average response time is under 3 minutes for live chat and within 24 hours for email enquiries. We are committed to resolving every enquiry promptly, transparently and professionally.