1 What Is Responsible Gaming?

Responsible gaming means playing within your own means and self-control — where gambling remains purely entertainment, not a source of income or a way to relieve stress. At newtown, we believe every player deserves a fun, safe, and pressure-free gaming experience.

Gambling can be an enjoyable form of entertainment when done the right way. Problems only arise when someone begins to lose control — spending more than they can afford, neglecting daily responsibilities, or relying on gambling as an emotional outlet. Newtown exists not only as a betting platform, but also as a partner that genuinely cares about the well-being of every user.

We invest in systems and resources that help players make smarter decisions — not merely to comply with regulations, but because we genuinely care about our player community in Malaysia.

Newtown's Commitment: We will not market promotional offers to players who are currently in a cool-off or self-exclusion period. Your decision to take a break is fully respected.

2 newtown Responsible Gaming Principles

The newtown platform is built on several core principles that shape every decision we make regarding the player experience:

  • Entertainment first: Gambling at Newtown is designed to entertain. Every feature on our platform — from interface design to game mechanics — is built to avoid encouraging compulsive behaviour.
  • Transparent information: We do not hide winning odds, bonus terms, or how games work. You have the right to know what you are getting into before placing a bet.
  • Control in the player's hands: You are in control, not the other way around. All limit and restriction tools can be activated from your account at any time, 24 hours a day.
  • Protection for vulnerable groups: We have an early detection system to identify concerning gaming patterns and will proactively reach out to players when necessary.
  • No pressure to play: We do not send notifications urging you to return and play, we do not offer "special rewards" to entice players on a break, and we do not use manipulative psychological tactics.

3 Recognise the Warning Signs

One of the most important steps in responsible gaming is recognizing when gambling starts to become a problem. This isn't about weakness — it's about self-awareness. Here's a simple scale for you to assess yourself:

Secure
Playing within budget, able to stop at any time, not emotionally affected.
Needs Attention
Occasionally exceeding budget, thoughts about gambling interfering with work, feeling uneasy when not playing.
Seek Help
Borrowing money, lying about gambling, neglecting family, unable to stop even when you want to.

Other warning signs to watch out for include: feeling restless or irritable when not gambling, using gambling as a way to escape problems or stress, chasing losses with bigger bets, and hiding gambling activity from those close to you.

If you recognise more than two signs in the "Needs Attention" category or any sign in the "Seek Help" category — please don't delay. Contact Newtown support or one of the help organisations listed below. The first step is often the hardest, but also the most important.

4 How to Stay in Control While Playing

You don't need to wait until a problem arises to start practising responsible gaming. Here are the best practices Newtown recommends to all our players:

Set a Budget Before You Play

Decide how much you're willing to lose — not how much you hope to win — before opening any game. Money used for gambling must be discretionary funds, not money set aside for daily needs, rent, bills, or family responsibilities. Use the Deposit Limit tool in your newtown account to reinforce this commitment technically.

Set a Time Limit

Time flies when you're gambling. Set a reminder or use newtown's Session Time Limit tool before you start. When the time is up, respect your own decision and stop — even if you're winning. Unclaimed winnings mean nothing if you keep playing.

Don't Chase Losses

This is one of the most dangerous habits in gambling. When you lose and keep playing in hopes of breaking even, you have entered a cycle that is hard to break. Accept losses as part of the gaming experience and log out once your loss limit is reached.

Play with a Clear Mind

Avoid gambling when you are in an emotionally unstable state — whether stressed, sad, angry, or overly excited. Extreme emotional states can impair your judgement and lead to decisions you may later regret. Likewise, never gamble under the influence of alcohol or medication.

Take Regular Breaks

Taking a break is not a sign of defeat — it's a sign of wisdom. After each session, give yourself time to rest, eat, move, and connect with the people around you. The newtown platform will automatically remind you after extended play sessions.

Deposit Limit
Control how much goes into your account each day or week.
Time Reminder
Automatic notifications when your gaming session exceeds your set time limit.
Loss Limit
Your session is blocked once your set loss limit is reached.
Break Mode
Pause your account for anywhere from 1 day to 6 weeks as needed.
Self-Exclusion
Block your account entirely for an extended or permanent period.
Activity Report
Review your complete gaming history and spending patterns.

5 Child & Youth Protection

Newtown is a platform exclusively for individuals aged 18 years and above only. We implement a strict age verification process during registration, including identity document checks (MyKad) through our KYC process. No account will be approved without this verification.

We are fully aware that shared devices at home can give younger users access to our platform. We therefore recommend the following steps to parents and guardians:

  • Use parental control software such as Google Family Link or the built-in features on iOS/Android to block access to gambling sites.
  • Do not save your Newtown account password on devices shared with children.
  • Always log out of your newtown account completely after each session, especially on shared devices.
  • Enable two-factor authentication (2FA) on your Newtown account for an added layer of security.

If you suspect that someone under the age of 18 has accessed or registered a Newtown account, please contact our support team immediately. We will investigate and take swift action without any delay.

6 Support & Help Resources

You don't have to face this alone. Whether you're struggling with a gambling addiction or simply want to talk, there are various support resources available. Newtown indirectly partners with several organisations to promote responsible gambling awareness in Malaysia:

Talian Kasih
Malaysia's national social helpline, available 24/7 for emotional support and referrals.
Gamblers Anonymous Malaysia
A peer support group for those struggling with compulsive gambling problems.
newtown Live Chat Support
Our support team is available to speak with you confidentially about any gaming concerns, 24/7.
Dedicated Responsible Gaming Email
Contact us at [email protected] for confidential and personal assistance.

All communications related to responsible gaming are handled in complete confidence. No information you share with our team will be used for marketing purposes or shared with third parties.

7 Frequently Asked Questions (FAQ)

Log in to your newtown account and go to the Account Settings then select Responsible Gaming. There you will find options to set a daily, weekly, or monthly deposit limit. These limits take effect immediately upon saving and cannot be increased within 24 hours of the change being made.

Cool-Off is a temporary break ranging from 24 hours to 6 weeks — ideal if you just need a short pause. Once the period expires, your account will be automatically reactivated. Self-Exclusion is a long-term restriction (minimum 6 months) that cannot be reversed before the period ends, and any early request to reopen the account requires a strict review by our team.

Not at all. When you activate Self-Exclusion or Cool-Off, your account will be fully removed from all marketing mailing lists. We will not send promotional emails, push notifications, or any communications encouraging you to play during that period.

Yes. Even if your account is restricted from wagering activity, you can still contact the newtown support team to process the withdrawal of any remaining balance. We will assist you in completing the process through a secure channel at no additional charge.

The best first step is to have an honest, non-judgmental conversation with that person. Show your support and suggest they seek professional help. You can also contact the Newtown support team for guidance on the best way to help a loved one through this situation.

Yes, absolutely. All responsible gaming communications are handled with full encryption and accessed only by our dedicated team. This information will not be shared with any third party, used for marketing purposes, or affect your account status unless requested by you.