This Privacy Policy explains how Newtown collects, uses, stores, and protects your personal information when you use our platform at newtown.vu. By using the Newtown platform, you fully agree to this policy.

1 Introduction

Newtown respects the privacy of every user who entrusts us with their personal information. As an online betting platform operating in Malaysia, we are bound by the Personal Data Protection Act (PDPA) 2010 and stringent international security standards.

This Privacy Policy applies to all users who access newtown.vu, the Newtown mobile app, and any related services we offer. This document is designed to give you a clear and transparent overview of our data handling practices — without confusing legal language.

We believe good privacy starts with honest communication. If any part of this policy is unclear or you need further clarification, our support team is available to assist at any time.

2 Data Collected

Newtown collects your personal information through several different channels when you register, use the platform or interact with our support services. Generally, the data we collect falls into three main categories:

2.1 Information You Provide Directly

This is the data you enter yourself when interacting with our platform:

Full name Date of birth Email address Phone number Residential address Bank details MyKad number KYC document images

2.2 Automatically Collected Information

When you use the Newtown platform, our systems automatically record certain technical information for security and service improvement purposes:

  • IP Address and your general location information.
  • Device type, operating system, and web browser version used.
  • Activity logs including pages visited, access times, and in-platform actions.
  • Game session data including bets, results, and financial transactions.
  • Cookie information and device identifiers for a better user experience.

2.3 Information From Third Parties

In certain circumstances, we may receive information about you from trusted third-party sources, including identity verification service providers, payment providers, and fraud prevention agencies, solely for compliance and platform security purposes.

Newtown never purchases personal data lists or collects sensitive information such as health data, religious beliefs or users' political views.

3 How We Use Your Data

The personal information we collect is used solely for specific and legitimate purposes. Newtown will not use your data for any other purpose without obtaining your consent first. The primary purposes of data use include:

  • Account Management: Creating, verifying and maintaining your user account, including required KYC processes.
  • Transaction Processing: Processing deposits, withdrawals and all financial transactions securely and accurately.
  • Platform Security: Identifying and preventing fraud, money laundering, multi-account usage and suspicious activities.
  • Customer Support: Resolving enquiries, complaints and technical issues you report to our team.
  • Service Improvement: Analysing usage patterns to improve platform features, performance and overall user experience.
  • Marketing Communications: Sending information about promotions, offers and platform updates — only if you have given consent to receive such communications.
  • Legal Compliance: Fulfilling legal obligations, court orders or requests from relevant authorities.

4 Information Sharing

Newtown understands that your trust is our most valuable asset. For this reason, we maintain a strict policy regarding the sharing of user data with external parties.

4.1 Trusted Service Partners

We share only the limited and necessary information with service providers who help us operate the platform, including:

  • Payment processors and financial institutions for transaction purposes.
  • Cloud service and IT infrastructure providers for data hosting.
  • Identity verification company for the KYC process.
  • Selected third-party customer support service providers.

All these service partners are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified.

4.2 Legally Required Disclosure

Newtown may disclose user information when required by law, including in response to valid search warrants, court orders or official requests from law enforcement agencies. In such situations, we will endeavour to notify you in advance unless prohibited from doing so by law.

Newtown never sell, rent, or trade users' personal data to advertisers, data brokers, or any third party for commercial purposes.

5 Data Security

We continually invest in robust security infrastructure to protect your personal data. The technical and organisational security measures we implement include:

  • 256-bit SSL/TLS Encryption for all data transmitted between you and our servers.
  • Encryption of data at rest for all sensitive information stored in our database.
  • Role-based access control ensuring only authorised personnel can access user data.
  • Real-time threat monitoring with an automated intrusion detection system.
  • Regular security audits by independent third-party experts to identify and patch vulnerabilities.
  • Two-factor authentication (2FA) for access to newtown's internal systems.
  • Incident response procedure that has been proven to handle any data breach swiftly and effectively.

While no system can guarantee absolute security, newtown takes every reasonable step to ensure your data is protected from unauthorised access, loss, or damage.

6 Cookies & Tracking Technologies

The newtown Platform uses cookies and similar tracking technologies to enhance user experience and analyse platform performance. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies Used

  • Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information about how you use the platform to help us improve website functionality and speed.
  • Functional Cookies: Remembering your preferences such as language, currency and display settings to provide a more personalised experience.
  • Analytics Cookies: Helping us understand aggregated usage patterns for service improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Newtown platform.

7 User Rights

As a newtown user, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA 2010:

Right of Access — view the data we hold about you
Right to Rectification — correct inaccurate data
Right to Erasure — request deletion of your data
Right to Object — object to certain data processing
Right to Portability — obtain a copy of your data
Right to Restriction — limit the processing of your data

To exercise any of the above rights, contact our privacy team by email at [email protected]. We will process your request within 14 working days and may require identity verification before any action is taken.

In certain circumstances, we may not be able to fully fulfil a data deletion request where there is a legal obligation to retain such records, such as financial and transaction records required under Malaysian banking laws.

8 Data Retention

Newtown retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

  • Active account data retained for as long as your account is active or until you request account closure.
  • Financial transaction records retained for a minimum of seven years in compliance with Malaysia's financial legal requirements.
  • Customer support communication logs retained for two years from the date of your last interaction.
  • Anonymised analytics data may be retained for a longer period as it cannot be identified as belonging to a specific individual.

Once the retention period expires, your personal data will be securely deleted or anonymised using our industry-standard procedures.

9 Children's Privacy

The newtown Platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal information from individuals below that age.

If you find that someone under the age of 18 has registered or is using our platform, please notify our support team immediately. We will take prompt action to close the account and delete all associated data without delay.

Parents and guardians are encouraged to use the parental control tools available on their devices to prevent children from accessing online gambling platforms.

10 Privacy Policy Changes

Newtown reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, applicable legal requirements or developments in the technologies we use.

When significant changes are made, we will notify you via:

  • Clear notifications on the Newtown platform's home page.
  • Email notification to the address registered with your account.
  • In-app notifications on the Newtown mobile app.

The "Last Updated" date at the top of this document will always reflect the latest version in effect. Continued use of the platform after any changes constitutes acceptance of the updated policy.

11 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, we encourage you to contact our team directly. We are committed to responding promptly and transparently to every privacy-related enquiry.

For complaints that cannot be resolved internally, you have the right to refer the matter to the Malaysia Department of Personal Data Protection or the relevant authority.